Support
Do you have any questions
HELPDESK INQUIRY SYSTEM
Create a request in personal account and within a few minutes you will receive an answer.
- Multi-level protection of the client's personal account for the safe transfer of important information
- An exceptionally fast and convenient way to address your requests
- Reply as soon as possible
- Latest announcements and important information
- Contacts related to inquiries and orders
Phone support
No way to use the internet? Call us: +49 6172 98-157-15
- To authenticate the client, please provide information on the client account and the ordered service
- Hotline with our highly qualified IT specialists
- Guaranteed availability 24/7, 365 days a year
- Please note that requests related to changing information (for example, formatting disks) are not accepted by phone
SUPPORT SERVICES
The support service provides the following services:
- Providing detailed information on technical issues
- Communication line for troubleshooting in your account or by phone
- Check for all possible causes of malfunctions
- Request processing: problem solving, documentation of malfunctions in your personal account
- Evaluation of faults and coordination of actions to solve them
- Troubleshooting due to hardware failure
- Intermediate feedback in the troubleshooting process
ADMINISTRATION SERVICE
Professional support for server systems - tailored to all your needs
The administration service saves you the trouble of hiring your own IT specialists. If necessary, our qualified specialists can take care of software installation, server configuration and monitoring. And all this at no additional cost.
FAQ
Here you will find answers to frequently asked questions about servers, administration, registration, installation and many other topics.
You may have already found the information you need in this section.
Service Level Assurance
We guarantee to provide fast support and IT services for you whenever you need them. Find out more about guaranteed response times and maximum downtime for your IT infrastructure.